Privacy policy

Privacy Policy

Last updated: January 30, 2026

This Privacy Policy describes how Zafynix (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zafynix.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer support information including the information you provide in communications with us.

Some features of the Services may require you to directly provide certain information. You may choose not to provide this information, but doing so may prevent you from using certain features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network information, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services (e.g., Shopify or local partners).

  • Payment processors, who collect payment information to process your orders.

  • Third-party tracking technologies like pixels, web beacons, SDKs, and cookies when you interact with our Services or advertisements.

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send notifications related to account or transactions, manage accounts, arrange shipping, and facilitate returns/exchanges.

  • Marketing and Advertising: To send marketing communications and display tailored advertisements.

  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent or malicious activity.

  • Communicating with You and Service Improvement: To provide customer support and improve Services.

Cookies

We use Cookies to power and improve our Site and Services, run analytics, and understand user interactions.

Most browsers accept cookies by default, but you can remove or block them through browser settings. Blocking Cookies may affect the functionality of our Services.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors or third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment).

  • Business and marketing partners for services or advertising.

  • Affiliates or within our corporate group.

  • In connection with business transactions, legal obligations, or to protect our rights and those of our users.

Categories of personal information disclosed include:

  • Identifiers: Contact details, order and account info

  • Commercial information: Order info, shopping info, customer support info

  • Internet/network activity: Usage data

  • Geolocation data: Locations based on IP or other measures

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under 16. Parents or guardians may contact us to request deletion of their child’s information.

Security and Retention of Your Information

We implement security measures, but no system is 100% secure. Retention of personal information depends on account maintenance, legal obligations, disputes, and contract enforcement.

Your Rights

Depending on your location, you may have rights to:

  • Access, delete, correct, or receive your personal information

  • Restrict processing or withdraw consent

  • Appeal denied requests

  • Manage communication preferences (unsubscribe from promotional emails)

Requests can be made through the Site or via zafynixofficial@gmail.com. Verification may be required.

Complaints

If you have complaints regarding your personal information, contact us at zafynixofficial@gmail.com. You may also appeal or contact your local data protection authority.

International Users

Your personal information may be processed outside your country. Transfers will comply with recognized mechanisms under applicable law.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us:

📧 Email: zafynixofficial@gmail.com
📞 Phone: 0336-3865659
🏠 Address: Lahore, Pakistan